Resolved - Mic Problem

[Roussel 1st MRB]

Name:Gregory Roussel

Rank:Staff Sergeant

Type of issue:Not sure

Brief Description of Issue:Mic isn't working

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Main Technician: N. Holland

Supporting Technician:

Edited September 10, 2012 by Holland 1st MRB

[Roussel 1st MRB]

It was working earlier yesterday.

[Holland 1st MRB]

Your mic isn't working... at all?

Go into control panel, click "Sound", then click the "Recording" tab. Look at the bar scale beside where it is listing your microphone, and blow harshly into the mic. If there is a connection, you should see the bars rise.

Make sure the wires are not being twisted, pulled, bent, etc. Play with the wires, wiggling them slightly in certain areas. This will determine if wires have frayed within the casing.

Should the bars be moving on the sound menu, navigate back to the control panel, and go to "Speech Recognition". From here, click "Set up microphone", and follow the steps provided.

Should there be no bars moving, and you could not determine a break in the wire, if you have any electrical/wiring experience, I would then suggest you remove the headphone where the wires are coming from (usually, the microphone side). You would then want to ensure each wire is correctly in place, and that there are no loose connections (on a basic headset, there should only be 3 wires). Tug on each wire very gently to ensure they are in place.

Should nothing happen, then continue.

If you have any other forms of recording devices, plug them into your computer and try them.

What mic do you have? (any identification you can provide) I can work to give you solutions once I take a look at it.

[Holland 1st MRB]

Has the problem been resolved?

Please post back here, confirming whether or not the problem still needs to be worked on, and if there is any further information you can provide us.

[Gearhart 1st MRB]

He got a new mic, and is talking up a storm again.

[Holland 1st MRB]

Thank you for the update. Ticket resolved.