Closed - Internet problem on my laptop

[Lystad 1st MRB]

Name: Lystad

Rank: Corporal

Type of issue: Hardware (WiFi)

Brief Description of Issue: It says: Limited connection, and i tried to restart the internet, push on the wifi button on my laptop etc, still it wont connect. I really hope that you guys can help me out with this one.

***Medical Supply Staff ONLY Below this line***

Current Status: Closed

Main Technician:

Supporting Technician:

[T. Brown 1st MRB]

Another quick question; what kind of modem do you have and how long have you had it? Those things love to crap out and sometimes all it takes is a quick call to the ISP and they'll replace it for free.

[Lystad 1st MRB]

Another quick question; what kind of modem do you have and how long have you had it? Those things love to crap out and sometimes all it takes is a quick call to the ISP and they'll replace it for free.

Fiber and we had this for 4 years

[Lystad 1st MRB]

Just to cover some basic stuff ..

Have you rebooted the Modem feeding your wireless router?

Restarted your computer?

Try the following as well:

Go to Start -> Run

Type in cmd (this should open a black window)

Type the following:

ipconfig /release

ipconfig /renew

(wait about a minute or so)

ipconfig /flushdns

ipconfig /registerdns

I can't find those on the top. Or it cant find them

I can find those on the top,

Wait about another minute and then check your internet connection again and see if it works

Edited October 18, 2012 by Lystad 1st MRB

[Lystad 1st MRB]

Cant find those on the top, or the program cant find them

[Lystad 1st MRB]

And i did all that above, still it didnt work

[Yamagata 1st MRB]

Have you tried completely removing your home wifi connection from your list of saved connections and reconnecting?

[Lystad 1st MRB]

Have you tried completely removing your home wifi connection from your list of saved connections and reconnecting?

No, i have not tried it yet sir.

[Bryant 1st MRB]

Unplug everything, wait 30 seconds then retry, make sure you have no block on your Wifi, if you didnt set one odds are you dont have one but you never know, let the battery on the lap top run dead then completely recharge

[Lystad 1st MRB]

Unplug everything, wait 30 seconds then retry, make sure you have no block on your Wifi, if you didnt set one odds are you dont have one but you never know, let the battery on the lap top run dead then completely recharge

Well, on this laptop it takes only 1-2min to the battery is dead. But i have done all sort of things to fix the internet. And still it wont working.

[Lafy BAR]

Is there any chance that someone in your household changed any settings on the wireless router?

Please let us know the result of Yamagata's suggestion. If you don't know how to delete a wireless network, here's some instructions

http://agsci.psu.edu/it/news/2012/04/how-d...reless-networks

If it doesn't fix it, you may find the problem comes back exactly the same afterwards, or you may find that windows refuses to reconnect due to some error when you try to reconnect, details please.

Can you check if your laptop has been configured for a static ip?

and more instructions if you don't know how to do that http://www.ehow.com/how_6789902_tell-stati...ip-address.html

[Lystad 1st MRB]

I will try it all when i got time and let you know if it works or not. Something i really hope it does.

And thanks for helping me out

[T. Brown 1st MRB]

Do you have any friends who can lend you another modem/router for an hour to try out? I'm really starting to think that the modem itself (especially at 4 years of age) is just worn out, and a simple replacement will fix it. If you can get another modem in there, and it all works fine, then you know that your current FIber one is in need of replacement. ISP's will replace them for free, just have to bring the current one in.

[Lafy BAR]

Replacing the router will almost certainly resolve the issue. But that isn't because the current one is old, it's because replacing the router will change virtually every variable in the problem.

Is your router separate from your fiber modem, or are they an integrated unit? Is the router, or modem/router combo, owned by you or your ISP? The ISP will obviously only replace their own gear.

Are other machines in your household connected via wireless and functioning properly?

[Holland 1st MRB]

Is there any further information required on this ticket?

If so, please tell us what you would like to know, and we would be happy to assist you further.

[Holland 1st MRB]

Ticket closed.

If there is any further information required, please post a new ticket, or contact an MSO technician directly.