Resolved - Help needed

[H. Stone 1st MRB]

Name:Hagar Stone

Rank:1stSgt.

Type of issue:Not Sure (Software, Hardware, Steam, Not sure)

Brief Description of Issue: I have an auto update from toshiba which said updating Bios for my toshiba p855-s5200 satellite notebook. After it shut down my computer after i did not initiate the update it cycles for a few seconds as if it was ying to turn on but does not turn on. What should i do I have the bestbuy one year replacement warranty, or is there an easy fix?

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Main Technician:

Supporting Technician:

[Lafy BAR]

System doesn't turn on after a bios update?? Those tend to be severe/critical/permanent errors.

Does it show a boot up screen where you could possibly enter the bios somehow, or does it just spin the fans and then turn off, or lock up with a black screen?

Lock up black screen, spin fans then turn off, no boot screen at all

[H. Stone 1st MRB]

Locks up fans spin no boot screen at all..... My guess return to bestbuy

[H. Stone 1st MRB]

Thanks lafy returning to bestbuy, thank god for replacement protection plan

[Holland 1st MRB]

I would assume that your computer had shut down before the BIOS update was complete.

Generally, if your computer is shut off before the BIOS update can be finished, it essentially "bricks" your computer, producing the exact effects you described. Imagine what happens when you corrupt a file on your computer. In this case, that file (figuratively, of course) is your computer.

Perhaps some insight into why this happened.

Regardless, when you return it, I don't suggest you tell them anything about a BIOS update (As long as they don't ask), or anything else. Depending on BestBuy's return policy, that information could void your agreement there.

[H. Stone 1st MRB]

They are survicing it free of charge being they know it was not human error they said it was a bad update toshiba sent out and now toshiba is getting a shit storm of complaints. Bestbuy took itbno questions asked but it will take two weeks to get back repaired, i have the no questions asked return policy, aka one year fix anything coverage

[Holland 1st MRB]

They are survicing it free of charge being they know it was not human error they said it was a bad update toshiba sent out and now toshiba is getting a shit storm of complaints. Bestbuy took itbno questions asked but it will take two weeks to get back repaired, i have the no questions asked return policy, aka one year fix anything coverage

Well that is good news.

Happy to hear it is getting repaired, and that it was a problem by Toshiba.

[BluZooka BAR]

Just as a heads up for those whom maynot know, you can do everything right and still endup with a bad flash of bios. ive done this a couple times had a power flicker or even mistaken a revision number on a certain motherboard model.

here is a site to help in those times,

http://www.badflash.com/

Jack who runs is an awsome dude, he can not only reflash a bios chip with correct flash (providing its not damaged or faulty) he can sell you a new one with stock or updated flash. he was very patient and very resonably priced.

check him out

[H. Stone 1st MRB]

It was a fully bricked including the motherboard