Closed - Random Crash on Map changes

[Gardner2]

Name: K.Gardner

Rank: SSgt.

Type of issue: (Software, Hardware, Steam, Not sure) Software?

Brief Description of Issue:

Randomally, maybe 1 in 4 map changes DoD:S will crash and either shut down with an error window saying its crashed and do I want to close the program message, or it will crash and just hang then I have to do a forced closed in the task manager on it.

Does this both with a wired and wireless connection. Both with no other usuage on the net in the house, and with usuage.

Does not matter if I run steam as an adminstrator or not.

I'm typically between 60 and 70 ping.

Both on the private and pub server.

I am using Dillion's config thats posted and have been for months ( http://www.1stmarineraiders.com/index.php?showtopic=7120 ). No skins.

And I have all the map packs downloaded and installed.

***Medical Supply Staff ONLY Below this line***

Current Status: (Researching, Pending Reply, Resolved, Unresolved)

Main Technician:

Supporting Technician:

Edited November 20, 2012 by Gardner 1st MRB

[Gardner2]

was able to copy this from the most recent crash, I went to change to spec.

Problem signature:

Problem Event Name: APPCRASH

Application Name: hl2.exe

Application Version: 0.0.0.0

Application Timestamp: 50a5c144

Fault Module Name: client.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 508a2318

Exception Code: c0000005

Exception Offset: 000300aa

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[J. Anderson 1st MRB]

im not sure im allowed to post here but i got the same crash thing and dont look at the scores while selecting teams when coming into the server look at the scores when you spawned that sorts the crash thing out for me but you have to do it everytime a new map begins

[Cutts]

You appear to be using Windows 7?

I'm not certain of this, but sometimes when hl2.exe crashes out with exception code C0000005

that can be fixed by running it in Windows XP (Service Pack 3) compatibility mode. Give that a

go and it might fix it.

Someone with a similar problem: http://forums.steampowered.com/forums/show...d.php?t=2589743

I hope that helps!

[Gardner2]

k, made it worse, not the game crashes as soon as it loads the main menu of DoD:s

gives me this error:

Problem signature:

Problem Event Name: BEX

Application Name: hl2.exe

Application Version: 0.0.0.0

Application Timestamp: 50aaaa87

Fault Module Name: steam.dll

Fault Module Version: 2.0.1532.669

Fault Module Timestamp: 506e0abf

Exception Offset: 001e38d2

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Additional Information 1: 75af

Additional Information 2: 75af1d871c60fca38a3f1ef249fa2b77

Additional Information 3: bdda

Additional Information 4: bdda53bc4a61c2999efaf8597a3e01d1

I turned off the compatibility mode option, and it still crashes now......

Tried a verification of local game files, still crashes at the main menu now.

Also gives this one:

Problem signature:

Problem Event Name: APPCRASH

Application Name: hl2.exe

Application Version: 0.0.0.0

Application Timestamp: 50aaaa87

Fault Module Name: engine.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 50aaade6

Exception Code: c0000005

Exception Offset: 0024f6c5

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I'm going to try deleting my local content and reinstalling to see if this work, then I'll just need to try and get all my binds reset again lol

*edit* I see a few other members are having a crash at start up issue now as well, I'm almost done redownloading the game, will update if this fixes it. http://www.1stmarineraiders.com/index.php?showtopic=20526

*edit 2* a complete uninstall and reinstall does not fix this either. I also ran CCleaner, and my antivirus again just to make sure. I can still run CounterStrike, CounterStrike: Global, and TF2 with no issues.

Current error message is:

Problem signature:

Problem Event Name: APPCRASH

Application Name: hl2.exe

Application Version: 0.0.0.0

Application Timestamp: 50aaaa87

Fault Module Name: engine.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 50aaade6

Exception Code: c0000005

Exception Offset: 0024f6c5

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Edited November 21, 2012 by Gardner 1st MRB

[Gardner2]

DoD:s is working again after their most recent patch. Will let you know if the random map change crash happens again in a new ticket as it could take a while to see if it does it again or not.

Thanks!!

[Gardner2]

Okay correct, still getting the random map crashes. takes about 4 to 6 maps then it crashes as soon as I get the team select option.

[Cutts]

Oh.... sorry that didn't help. That was my best shot.

I'll have a google about and see if theres any other suggestions out there.

[Cutts]

Quick question... you say this generally happens after a map change, right?

Is it on a change to any map, or some specific maps? Might be the map, possibly.

[Gardner2]

Quick question... you say this generally happens after a map change, right?

Is it on a change to any map, or some specific maps? Might be the map, possibly.

Map seems to be random (although I think I've seen it on Avalanche, Donner mainly, although in the private its happened on some of the custom maps during practice/realisms when changing from donner to the custom map), usually I get to the new maps main menu screen where you press enter before selecting a team. It's at that point it will either crash and close the game, or hangs up and I have to force close the game.

[Gardner2]

List of maps I've crashed on in the last 24 hours:

Azure

Donner x3

Avalanche x2

Strand

Hells Highway

Argentan

Edited November 23, 2012 by Gardner 1st MRB

[Holland 1st MRB]

Please provide us with your current computer specifications (Right click on "my computer", click properties, click "Device Manager"), as well as your current game settings.

[Gardner2]

Processor: Intel® Core™2 Duo CPU P8700 @ 2.53GHz

System

--------------------------------------------------------------------------------

Manufacturer Acer

Model TravelMate 7730G

Total amount of system memory 4.00 GB RAM

System type 32-bit operating system

Number of processor cores 2

64-bit capable Yes

Storage

--------------------------------------------------------------------------------

Total size of hard disk(s) 2149 GB

Disk partition (C:) 64 GB Free (286 GB Total)

Media drive (D:) CD/DVD

Disk partition (F:) 640 GB Free (1863 GB Total)

Graphics

--------------------------------------------------------------------------------

Display adapter type NVIDIA GeForce 9600M GT

Total available graphics memory 1774 MB

Dedicated graphics memory 512 MB

Dedicated system memory 0 MB

Shared system memory 1262 MB

Display adapter driver version 9.18.13.697

Primary monitor resolution 1440x900

DirectX version DirectX 10

Network

--------------------------------------------------------------------------------

Network Adapter Broadcom NetXtreme Gigabit Ethernet

Network Adapter Intel® WiFi Link 5100 AGN

Game settings are all set to the recommended for my system.

[Lafy BAR]

Try rebuilding your steam install. This can be accomplished by shutting down steam then going to your steam folder (typically c:\Program Files (x86)\steam) and delete everything except:

steamapps (folder)

userdata (folder)

steam.exe (application)

Then re-launch steam.exe.

[Gardner2]

Try rebuilding your steam install. This can be accomplished by shutting down steam then going to your steam folder (typically c:\Program Files (x86)\steam) and delete everything except:

steamapps (folder)

userdata (folder)

steam.exe (application)

Then re-launch steam.exe.

Done that as well as a complete uninstall and reinstall of the game.

[Balian 1st MRB]

I recently reformatted my computer, latest video drivers, fresh installed steam, and it's still happening for me relatively often. Tonight it happened on Palermo and Jagd for me.

I can provide specs if needed.

[Holland 1st MRB]

Disable the Windows Aero extension as a first attempt.

Test the effect.

If it fails, disable multicore rendering as well, try it again (having both the extension, and multicore rendering disabled)

I do not guarantee that either of these will help, though as I can't seem to reproduce the problem myself, I need to work it through on yours.

As a last resort, attempt dropping the directx setting to dx8 (input -dxlevel 80 into the launch options). Confirm it is set to the appropriate dx level by looking in the in-game options. The game will likely look like shit, but it will test something I had in mind. If this ends up resolving the crashes, enable the settings I previously told you to disable.

If the above does not work, attempt setting it to dx10 (input -dxlevel 100 into the launch options). Confirm it is set to the appropriate dx level by looking in the in-game options. If this ends up resolving the crashes, enable the settings I previously told you to disable.

If either of the above result in immediate crashes, or other unexpected issues, set it back to dx9 (input -dxlevel 90 into the launch options). Confirm it is set to the appropriate dx level by looking in the in-game options.

[BluZooka BAR]

ive been getting the same issues during a map change, but my pc freezes and the splash screen for the map stays on the screen and ctrl,alt, delete does nothing to get me back to desktop.

tryed revalidating the game files and updated to latest vid drivers

this is what i pulled from the event veiwer after i rebooted

Application popup: Day of Defeat Source: hl2.exe - Application Error : The instruction at "0x1d68e202" referenced memory at "0x2a051374". The memory could not be "read".

[Holland 1st MRB]

Do you still need assistance with this ticket? Has the problem been resolved?

If it has not been resolved, and you would still like assistance, please post back here with any information you have so as we may continue to help you.

[Gardner2]

Seems to have fixed itself after a recent update, although I now get the crash if I tab to look at teams before joining one, so just have to restrain myself from doing that.

[Holland 1st MRB]

Does this happen in singleplayer as well?

Go into your in-game options, click the multiplayer tab.

Click the advanced button.

Disable both of the film grain effect options.

Make sure you click the "apply" button in the options menu.

If all else fails, I am going to go a little abstract, and suggest you install a scoreboard other than the default.

Look here.

[Holland 1st MRB]

Closing this topic as the primary issue was resolved.

If you have any further problems, feel free to post a new ticket.