Resolved - Graphics Driver Update

[Gearhart 1st MRB]

Name: Gearhart

Rank: TSgt

Type of issue: Hardware/Software

Brief Description of Issue:

Hey so i recently tried updating my graphics card (Nvidia Geforce 8600 GTS)

and it said I did not have the correct software or something when i was updating and now I dont have a display driver thing anymore.

Sorry i cant be more specific but i use to be able to make my screen resolution 1600 x 900 now its only 1280 x 800.

And whenever i try to re install a new driver it fails.

and whenever i try a system restore it doesnt do it correct.

Thank you

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Main Technician: Holland

Supporting Technician:

[Gearhart 1st MRB]

yes i have. i did the manual and the auto detect.

[Gearhart 1st MRB]

Okay after fiddling around I have finally got my computer back to normal, but i would like to know why when ever i try to update the driver it always fails..

if you can answer this. that would be awesome. if not no biggie.

[Gearhart 1st MRB]

yes. What it does is it gets the part where it says downloading the graphic drivers or something then it black screens and comes back up with huge icons because of the resolution change and doesnt change back unless install an older version for my graphics driver.

the driver version i was attempting to install was the 310.90 the one my computer is currently using the the 306.23

[Holland 1st MRB]

NVIDIA has had a history of releasing faulty driver updates, and in fact, they continue to release such updates often.

When installing the driver, make sure you use the custom install option, and only install the driver itself (disable all other options).

Whether it works or not, restart your system. If it failed before the restart, try the installation once more.

If the above does not work, and you are still interested in trying, post back.

[Holland 1st MRB]

Have you attempted my suggestion yet?

[Gearhart 1st MRB]

I forogt i posted this. I will attempt them.

[Gearhart 1st MRB]

Worked.

Thanks.

Resolved.