Resolved - Disc driver won't recognize there is a CD in there

[Arsenault 1st MRB]

Name: Alex Arsenault

Rank: Gunny

Type of issue: Hardware

Brief Description of Issue:

Whenever I put a CD-ROM of any kind (music/game/original/burned) in my PC's disk driver it seems like it doesn't recognize that I put something in there. Nothing happens. When I go see in the My Computer folder, it doesn't recognize it either. This issue seems to affect only my disc driver because all my usb ports are allright.

Any ideas?

***Medical Supply Staff ONLY Below this line***

Current Status: (Researching, Pending Reply, Resolved, Unresolved)

Main Technician:

Supporting Technician:

[Yamagata 1st MRB]

My brother had this issue, reinstalling his OS fixed it. It may have been something simpler, but he was overdue for a clean install.

[Holland 1st MRB]

Check the device manager, in the DVD/CD-ROM drives section. Check if it is recognizing the corresponding device for your optical drive.

The device you are looking for should look like the following;

Example: hp DVD A DH16AAL SCSI Cdrom device

The manufacturer name (hp), DVD A, followed by a product number (DH16AAL).

[J. Kirk]

Check the device manager, in the DVD/CD-ROM drives section. Check if it is recognizing the corresponding device for your optical drive.

The device you are looking for should look like the following;

Example: hp DVD A DH16AAL SCSI Cdrom device

The manufacturer name, DVD A, followed by a product number.

To piggy back off of Holland's post. If there is a yellow warning mark next it, this is normally a registry fix that can be fixed by changing the lower and upper filters for the drive. If you have this please tell me and when I get off i will see if i still have the registry fix file. This most commonly happens when multiple pieces of software have access to the burning function of the cd-rom. Most common was I-tunes around updates when i would see this in my tech support job.

[J. Kirk]

Check the device manager, in the DVD/CD-ROM drives section. Check if it is recognizing the corresponding device for your optical drive.

The device you are looking for should look like the following;

Example: hp DVD A DH16AAL SCSI Cdrom device

The manufacturer name, DVD A, followed by a product number.

To piggy back off of Holland's post. If there is a yellow warning mark next it, this is normally a registry fix that can be fixed by changing the lower and upper filters for the drive. If you have this please tell me and when I get off i will see if i still have the registry fix file. This most commonly happens when multiple pieces of software have access to the burning function of the cd-rom. Most common was I-tunes around updates when i would see this in my tech support job.

microsoft has a fix for this on there website http://support.microsoft.com/kb/314060

[Arsenault 1st MRB]

Check the device manager, in the DVD/CD-ROM drives section. Check if it is recognizing the corresponding device for your optical drive.

The device you are looking for should look like the following;

Example: hp DVD A DH16AAL SCSI Cdrom device

The manufacturer name, DVD A, followed by a product number.

To piggy back off of Holland's post. If there is a yellow warning mark next it, this is normally a registry fix that can be fixed by changing the lower and upper filters for the drive. If you have this please tell me and when I get off i will see if i still have the registry fix file. This most commonly happens when multiple pieces of software have access to the burning function of the cd-rom. Most common was I-tunes around updates when i would see this in my tech support job.

microsoft has a fix for this on there website http://support.microsoft.com/kb/314060

It seems to be the problem. I have that yellow warning sign you are talking about and tried the link you gave me. But I have Windows 7 and I can't edit the registry myself, I have to run the Windows troubleshooter but that thing can't fix the problem itself... I'm kind of stuck. I get a message telling me that there is a problem with the driver, it reinstalls the driver but that doesn't fix anything at all. It also tells me that "the modifications might not have been detected" (I'm translating all this from the french messages I get so that might not be the exact words though).

[Holland 1st MRB]

Try rolling back the driver for your optical drive. Previous driver version should be available from the manufacturers website.

[J. Kirk]

Check the device manager, in the DVD/CD-ROM drives section. Check if it is recognizing the corresponding device for your optical drive.

The device you are looking for should look like the following;

Example: hp DVD A DH16AAL SCSI Cdrom device

The manufacturer name, DVD A, followed by a product number.

To piggy back off of Holland's post. If there is a yellow warning mark next it, this is normally a registry fix that can be fixed by changing the lower and upper filters for the drive. If you have this please tell me and when I get off i will see if i still have the registry fix file. This most commonly happens when multiple pieces of software have access to the burning function of the cd-rom. Most common was I-tunes around updates when i would see this in my tech support job.

microsoft has a fix for this on there website http://support.microsoft.com/kb/314060

It seems to be the problem. I have that yellow warning sign you are talking about and tried the link you gave me. But I have Windows 7 and I can't edit the registry myself, I have to run the Windows troubleshooter but that thing can't fix the problem itself... I'm kind of stuck. I get a message telling me that there is a problem with the driver, it reinstalls the driver but that doesn't fix anything at all. It also tells me that "the modifications might not have been detected" (I'm translating all this from the french messages I get so that might not be the exact words though).

IF you could i have the actual registry file. Provide me an email and ill send it with the instructions.

[J. Kirk]

Try rolling back the driver for your optical drive. Previous driver version should be available from the manufacturers website.

This wont work because it wont delete the registry entry causing the code 32 error.

[Arsenault 1st MRB]

Thank you so much Kirk, it all works now.

Damn this office does great work!!!