Closed - Lots of issues currently...

[Ultranator BAR]

Name: Ultranator

Rank: Awesome

Type of issue: Probably both Hardware and software.

Brief Description of Issue: I'm currently having a few issues:

1, Firstly, I've been having issues when, while playing DoD:S, my screens goes to black, and the sound stutters. Then it crashes to desktop with the sound going on in the background, but I open DoD:S back up without freezing the screen. In fact, I cant do anything on the computer really, until I open the task manager and force DoD:S to close. I've already tried updating my drivers, but it's already at the most up to date.

2, I have 4 USB ports in the back of my PC that are part of the mother board, and 2 on the front of the case. I currently cant get the top one of the 2 on the front to work, and the bottom one was not working well either the other day. My steal series mouse died in one of the back ones last week, and I had to unplug it and put it in a different slot to get it to work. Since then, my mouse 4 button stopped working, but everything else is working on it.

3, Yesterday, when I booted up my pc, and logged into windows 7, it gave me an error saying that Windows Explorer had stopped working and was reloading, or something. It didn't come up again today, but since then I can't get my task bar to work unless, I ctrl alt delete and open task manager. After that it works just fine.

So, those are my current PC issues. Please if anyone has any ideas for any of these, let me know. I was thinking about doing a reformat eventually, but I do not remember where the windows disk I got from the guy I bought this from is since I moved, and my wife is not excited about having to backup all of her teaching documents, which now that I'm thinking about it, I really should just do a backup anyways.

***Medical Supply Staff ONLY Below this line***

Current Status: Closed

Main Technician: Kirk

Supporting Technician:

[J. Kirk]

Name: Ultranator

Rank: Awesome

Type of issue: Probably both Hardware and software.

Brief Description of Issue: I'm currently having a few issues:

1, Firstly, I've been having issues when, while playing DoD:S, my screens goes to black, and the sound stutters. Then it crashes to desktop with the sound going on in the background, but I open DoD:S back up without freezing the screen. In fact, I cant do anything on the computer really, until I open the task manager and force DoD:S to close. I've already tried updating my drivers, but it's already at the most up to date.

2, I have 4 USB ports in the back of my PC that are part of the mother board, and 2 on the front of the case. I currently cant get the top one of the 2 on the front to work, and the bottom one was not working well either the other day. My steal series mouse died in one of the back ones last week, and I had to unplug it and put it in a different slot to get it to work. Since then, my mouse 4 button stopped working, but everything else is working on it.

3, Yesterday, when I booted up my pc, and logged into windows 7, it gave me an error saying that Windows Explorer had stopped working and was reloading, or something. It didn't come up again today, but since then I can't get my task bar to work unless, I ctrl alt delete and open task manager. After that it works just fine.

So, those are my current PC issues. Please if anyone has any ideas for any of these, let me know. I was thinking about doing a reformat eventually, but I do not remember where the windows disk I got from the guy I bought this from is since I moved, and my wife is not excited about having to backup all of her teaching documents, which now that I'm thinking about it, I really should just do a backup anyways.

***Medical Supply Staff ONLY Below this line***

Current Status: (Researching, Pending Reply, Resolved, Unresolved)

Main Technician:

Supporting Technician:

Hardware issues make themselves very apparent 99% of the time. To me this sounds like more of an OS issue. Id recommend running full virus/spyware scans. in cmd prompt Running chkdsk /r. If this doesn't do anything to your system at all and you keep experience the same problem we can try and hook up via vent and i can send you a hardware diag disk. Most likly I expect a possible full reinstall of the OS .

[M. Johnson 1st MRB]

Got any details about the hardware at all?

[Holland 1st MRB]

Is there any improvement from the above suggestions? Do you still require assistance with this ticket?

Please respond, telling us what the current situation is with your computer, so as we may continue to provide assistance.

[Holland 1st MRB]

Ticket closed. If there are any further problems, do not hesitate to make a new ticket and we will be happy to assist you.