Resolved - Issue with Nvidia

[Gearhart 1st MRB]

Name: Gearhart

Rank: GySgt.

Type of issue: Software

Brief Description of Issue: I am trying to get my NVIDIA control panel to open, but it will open but it will crash immediately. I have tried going into the DEP to allow it to run, but it tells me it cannot be deactivated for this program and it must stay on. So.. not sure what to do from here.

edit: all drivers are updated

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Main Technician: Sgt. J Kirk

Supporting Technician:

Edited August 28, 2013 by Holland 1st MRB

[J. Kirk]

Try unistalling and reinstalling drivers and control panel

[Gearhart 1st MRB]

I have done that twice.

[J. Kirk]

Ok. Can u tell me what operating system u have and what card u have?

[Gearhart 1st MRB]

it did not work. it crashed again

[Gearhart 1st MRB]

OS Name Microsoft® Windows Vista™ Home Premium

Version 6.0.6002 Service Pack 2 Build 6002

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name OWNER

System Manufacturer Dell Inc.

System Model Dell XPS720

System Type X86-based PC

Processor Intel® Core™2 Duo CPU E6850 @ 3.00GHz, 3000 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date Dell Inc. A06, 4/1/2008

SMBIOS Version 2.3

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "6.0.6002.18005"

User Name OWNER\OWNER

Time Zone Central Daylight Time

Installed Physical Memory (RAM) 4.00 GB

Total Physical Memory 2.75 GB

Available Physical Memory 1.29 GB

Total Virtual Memory 5.71 GB

Available Virtual Memory 3.85 GB

Page File Space 3.04 GB

Page File C:\pagefile.sys

Is this what you needed kirk?

[Gearhart 1st MRB]

i just copied and pasted it from another ticket i have going but i forgot it didnt show my graphics cards

SMB2030 (1600x900@60Hz)

256MB NVIDIA GeForce 8600 GTS (NVIDIA) 65 °C

256MB NVIDIA GeForce 8600 GTS (NVIDIA) 59 °C

ForceWare version: 320.49

SLI Disabled

[J. Kirk]

Here is the best result I have found so far. See if this forum post will help you gearheart. http://www.sevenforums.com/graphic-cards/5...ol-panel-2.html

[Gearhart 1st MRB]

it no work

screenshotz

[Gearhart 1st MRB]

Every time i update my drivers i do a clean install

also, i had restarted and it still the same issue :/

[Gearhart 1st MRB]

hm it seems to be working now.

[Candy 1st MRB]

Try this procedure, it is the best way to clean the drivers from the computer in my opinion:

1) Uninstall all Nvidia drivers from the Control Panel>Remove programs menu, it will tell you to reboot. Instead Shut down the computer and let it sit 30 seconds.

2)Try rebooting into safe mode, depending on your bios it could be the DEL key the ESC key or the F8 key.

3)When you boot to safe mode go into your Device Manager>Video Adapers and remove the card from your devices then reboot

4)When you reboot the computer the card will reboot to the basic windows drivers. Reinstall the drivers then and see if it helps.

[J. Kirk]

Resolving ticket since issue seems to be fixed.