Resolved - Sound Changed

[Barry 1st MRB]

Name: Liam Barry

Rank: Master Sergeant

Type of issue: Not Sure

Brief Description of Issue: Noticed recently that my sound in certain aspects of my PC were lower than before so I made sure my sound settings were all up ( and they were ) but still got nothing better. I went online and they said to turn loudness equalization on in the properties of my speaker choice and it works but now things that weren't so loud are loud now (example : Donner thunder and rain is very loud). How can I get back to the way it was without this enhancement.

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: T. Heresy

Supporting Technician: M. Gearhart

Edited April 21, 2014 by Heresy 1st MRB

[Heresy 1st MRB]

A few questions to start out with here concerning your problem:

• What are your sound configuration settings under Options and then the Audio tab?
• Do you have surround or virtual surround going to your headset? It may be that the rear channels are at a higher volume now where the thunder and rain are being sent through.
• Have you tried changing between stereo and surround or vice versa?
• Do you know of any recent config changes that were related to sound?

[Barry 1st MRB]

My properties for this headset on my sound options has loudness equalization on and my settings are stereo

I haven't changed anything from anywhere except for that.

It just changed by itself i guess

[Heresy 1st MRB]

Looking into the "Loudness Equalization" option I really think you want to have this turned off since it changes the volume levels of sounds differently depending on if they are quiet (will become louder) or loud (will become quieter). Please when you have a moment try these next steps.

• For the properties of your speakers please go to the "Enhancements" tab and check (enable) "Disable all Enhancements".
• Confirm that you are modifying the correct audio device using the "Preview" button on the "Enhancements" tab.
• Go to the levels tab and make sure that you have the levels up and that the balance is not skewed to one channel or another.
• Make sure that your volume is turned up on your headset.
• Test within the game and let us know how the sound is.

[Lafy BAR]

Please check the communications setting.

Open the sound control panel (right click on the speaker icon and choose recording devices, playback devices, or sounds, they all go to the same control panel)

Click the Communications tab.

If it isn't set to "Do nothing" change the setting to that and let us know if it helps.

[Gearhart 1st MRB]

Please check the communications setting.

Open the sound control panel (right click on the speaker icon and choose recording devices, playback devices, or sounds, they all go to the same control panel)

Click the Communications tab.

If it isn't set to "Do nothing" change the setting to that and let us know if it helps.

I had him try that immediately when he noticed the issue. .it is already set to do nothing

[Barry 1st MRB]

Late Response

I tried returning my settings to normal the other day and the issue still seemed to persist. So I decided to just unplug my headset and plug it back in and that seemed to do the trick.

[Heresy 1st MRB]

Thanks for letting us know the resolution Barry. It sounds like it USB headset then? If so I would imagine plugging it back in (possibly on a different port?) resolved the issue by reinstalling the driver and possibly resetting some configs.

Marking the ticket as resolved.