Resolved - Virus

[Mullaney]

Name: Kaelee

Rank: Civilian

Type of issue: Not sure?

Brief Description of Issue: My wife's computer has a virus that causes pop-ups and what not. We ran Ad-Aware and MalwareBytes but they came up clean. Is there any other virus scanner things we can use? We are broke and cant buy virus software because its usually expensive. This hasnt caused any problems other than the pop-ups so far but they are annoying and I know it will get worse. What do we do??

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: Duncan

Supporting Technician: Heresy

Edited July 23, 2014 by Holland 1st MRB

[Yamagata 1st MRB]

Check your browser extensions/plug-ins. If you see something you haven't installed, disable it and uninstall it.

We like to use "Should I Remove It?" at our helpdesk to find programs that you've installed (or piggy-backed on with another install) that you should uninstall. They have a executable that cross references your installed programs with their database and color codes them by the percentage of people that vote "Remove It!"

[Heresy 1st MRB]

Please download and run Microsoft's Malicious Software Removal Tool found at the following link:

http://www.microsoft.com/en-us/download/ma...ol-details.aspx

[Mullaney]

Ok so she is doing the full scan with the Microsoft's Malicious Software Removal Tool. After that we will do the Should I Remove It thingy... I will post again when she is done.

She does have an extension in her browsers called V-Bates.exe which we read was a type of virus. I had her disable it but I cant figure out how to delete it. There is no remove or uninstall button.

[C. Duncan]

Run a search for files modified on the date you noticed it began occurring. Look for an .exe you don't recognize( or V-Bates.exe), that's probably the culprit. You may not be able to delete it, if so, simply rename it. The ads can't run if they can't find their executable. If it can't be deleted, you might have to clean up your registry to get rid of it.

[Yamagata 1st MRB]

If you can't remove it, Revo Uninstaller is your friend

[Mullaney]

The Should I Remove It thing got it!

The other problem we noticed while using the Should I Remove It tool and going into the uninstall programs section in control panel is that only a few things are showing up on these lists and not all of her programs.

Im assuming thats really bad?

We got rid of V-Bates, nothing else showed up yellow or higher to delete but like I said, not all her stuff is showing up. (I used it on mine too - such a cool program!)

Is there anything we can do to fix that or is it virus related? She is a little more than halfway through the scan for Heresy but nothing has come up yet.

Thanks guys - you guys are the best!

[C. Duncan]

Things in the "Should I remove it" tool aren't showing up in the control panel? Or the other way around?

[Mullaney]

Ok so update - the pop up thing hasnt happened since we got rid of VBates...

As for the program list thing - its both. When she opens the uninstall list in control panel only like 10 things show up. None of the obvious things such as her games and other stuff shows up to uninstall. The list for Should I Remove It was only like 7 or something .

I cant figure out how to get stuff to show up on the uninstall list.

[Heresy 1st MRB]

Please could you try running Revo Uninstaller to see if you find any further issues?

[Heresy 1st MRB]

Any updates on this here Mullaney? I will be closing the ticket here in 24 hours otherwise.

[Holland 1st MRB]

Topic listed as resolved due to the original issue reported being fixed. Mullaney no longer has access to the forums.