Resolved - HD Youtube videos cutting in full screen

[Arsenault 1st MRB]

Name: A. Arsenault

Rank: 1stSgt.

Type of issue: Hardware

Brief Description of Issue: For several months now, everytime I try to watch a video in HD mode (720 or 1080p) in Youtube and in full-screen mode it cuts after a few seconds, keeps playing for about 2 to 4 seconds then stops again and so on. My graphics card is a Nvidia GeForce 560ti and I have always been updating all my drivers since this issue appeared in april. I don't know much about that stuff so just in case it could be related, I have 12 Gig of RAM so that's probably not a problem here. Youtube is the only player presenting this issue. I was out in the woods for 2 months so I just kept hoping that the issue would be fixed with a driver update when I'd come back but it didn't. I am clueless.

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: Heresy

Supporting Technician:

Edited August 13, 2014 by Heresy 1st MRB

[Heresy 1st MRB]

Does the problem happen in other browsers too? Have you updated your Adobe Flash?

Flash Update Link: https://get.adobe.com/flashplayer/

[Arsenault 1st MRB]

Yep you just made me realize that the issue seems to be only in Chrome. However, I tried updating my Firefox (which was way outdated) and I realized that for some HQ videos Firefox 31.0 doesn't allow the youtube viewer to go to 1080p and forces it to stay at 720p while I could select it in Chrome but it wouldn't play for more than a second at a time. The one time I managed to select 1080p in an high quality vid in Firefox, I lost the sound...

My Adobe Flash is up to date in both browsers.

[Heresy 1st MRB]

Maybe uninstall Chrome and Flash, then reinstall both?

[Arsenault 1st MRB]

But then will I lose my favorites and form data?

[Heresy 1st MRB]

Do you have anything saved in Firefox? Could you try it with that browser?

Regardless of the browser you can save favorites and data off.

Save Firefox favorites/bookmarks:

https://support.mozilla.org/en-US/kb/export...kup-or-transfer

Save Chrome favorites/bookmarks:

https://support.google.com/chrome/answer/96816?hl=en

Also if you sign in with a Google account in Chrome it will save your favorites and "should" save your form data as swell to the cloud:

https://support.google.com/chrome/answer/165139?hl=en

[Arsenault 1st MRB]

Problem Solved.

Thank you Heresy!

I don't know which one of Chrome or Flash had to be reinstalled but everything works fine now after reinstalling both.

[Heresy 1st MRB]

Good deal, I'm glad it is all fixed!