Resolved - New mouse wont work properly

[Gearhart 1st MRB]

Name:Gearhart

Rank: MSgt.

Type of issue: (Software, Hardware, Steam, Not sure) Hardware(?)

Brief Description of Issue: Hello, my mouse was starting to get worn out so i bought a new one before it completely stopped working. I ordered the steelseries sensei. It lights up i can open the manage and change the colors and settings, but it doesnt move. When i first plugged it in i accidentally unplugged it. So i figured something must have went wrong when that happened so I uninstalled everything and restarted my computer and reinstalled my stuff and it still doesnt move. No idea why.. It is brand new as of today.

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: GySgt. Candy

Supporting Technician:

Edited October 16, 2014 by Candy 1st MRB

[Candy 1st MRB]

Gearhart.

Try this procedure:

-Uninstall the mouse driver in the Uninstall Programs in the control panel (Windows may ask if you want to restart, say no)

-Download the latest driver for the mouse from the company website. (Make sure it is specific to the mouse not a general driver if possible)

-Install the mouse driver (if it works after this step then do not continue)

-Unplug the mouse

-Restart the computer

-Plug the mouse into a different USB port

-Windows should find the driver and install the mouse.

If the mouse still doesn't respond, try plugging it into a different computer, this will isolate if it is your USB ports or not.

If it still doesn't work me may be defective so you'll have to return it.

[Gearhart 1st MRB]

I ended up just giving up and returning and and repurchased another one.

[Candy 1st MRB]

Ticket closed.