Resolved - Cannot get on ventrilo server

[Guest]

Name: Spencer Ripley

Rank: Staff Sergeant

Type of issue: Software

Brief Description of Issue: I cannot get on to two Ventrilo servers, one of which is the 1st MRB's. I can connect to other Ventrilo servers but as I very rarely use any other Ventrilo server other than our own and the other broken one this is extremely frustrating. I am pretty sure this happened after power went out twice in quick succession during a storm. I get the following error message: 'Connected to server but unable to authenticate your login name and password. Make sure you entered the correct global server password or the password for your unique login name. You will be automatically banned if you try connecting with the wrong password several more times, so be sure you have the correct password before you try again. Passwords are case sensitive and must be completely retyped if you are making a change to it. The password will always be displayed as 8 (*'s or dots) even if the actual length of the password is shorter or longer then 8. You should also verify that you entered the correct IP address (or hostname) and Port number. If the port number is wrong you are connecting to the wrong server.'

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: GySgt. Candy

Supporting Technician:

Edited October 19, 2014 by Guest

[Kirkendall 1st MRB]

Often when you lose power or internet, your password to your Vent account gets reset through your client. Whenever we set-up a Ventrilo account, we set a default password. I've reset your password, and sent you a forum message with the new one. If you have access to the User Editor, you can change your password when you connect. If you do not know where to put the password in, let me know.

Also if you're connecting, make sure your username is exactly: 'S. Ripley [1st MRB]' If it is off by anything (spaces, missing characters, anything) it will not work.

If this solution does not work, please let me know.

[Candy 1st MRB]

Thank you for the post 2ndLt. Kirkendall. Get back to us when you have tried the LT's suggestions.

Edited October 18, 2014 by Candy 1st MRB

[Guest]

Thanks Kirkendall. Worked first time. Much appreciated. Thanks MSO staff, you can shut this down.

[Candy 1st MRB]

Anytime Ripley. Thanks 2ndLt. Kirkendall. Ticket Closed.