Resolved - Quitting DoD:S and laptop shuts down

[K. Jensen]

Name: Kristian Jensen

Rank: Pvt.

Type of issue: (Software, Hardware, Steam, Not sure) Not sure.

Brief Description of Issue: This is a really new problem for me, when I exit DoD:S (no other games) my laptop just randomly turns itself off. This is not every time, but it has happened about 4 times the past 3 days. I don't know if it's something about my laptop or if it's something about my game/steam, but I'd really appriciate it if someone of you could check it out.

***Medical Supply Staff ONLY Below this line***

Current Status: Pending Reply

Researching

Pending Reply

Resolved

Unresolved

Main Technician: GySgt. Candy

Supporting Technician:

Edited November 4, 2014 by Candy 1st MRB

[Yamagata 1st MRB]

Is it a shut-down like "Windows is Shutting Down" or does the laptop just turn off?

[Candy 1st MRB]

Reiterating what Lt. Col. Yamagata said, if the computer just shuts itself off there can be a few possibilities. You may have the laptop set up to turn off after a certain amount of time or the laptop is overheating.

Depending on your version of windows you need to get to the Control Panel. In Windows 7 click Start>Control Panel>Power Option and check to see if your computer is set to "Shut down hard drive" after say "1 hour" This shut down would pretty much put the computer in sleep mode which you could get out of by hitting a key on the keyboard. On Windows 8 in the Metro do a search for the Control Panel (if it is not already pinned) and do the same procedure. Bear in mind this shutdown only occurs from inactivity, but as a rule I like to turn off auto shutdown, personal preference.

If the problem does not result from a shutdown for power, your computer may just be getting too hot. This happens quite frequently in a laptop as the cooliing is not that great. Firstly, get some canned air and try to blow out as much dust as you can (if there is easy access to the inside you may want to open a panel) After the dust is cleared out and the power options are checked, if you are still having shutdown problems you might consider getting a laptop cooling fan. They run from $30 (US) to around $60 and you set the laptop on it and it will cool the laptop while playing. They are usually USB powered.

Longshots for the problem might me software conflict or bad memory but the memory issue would usually be accompanied by a blue screen.

Try out some of these suggestions and let us know.

[K. Jensen]

Thanks for the help guys, I'll try it out asap and give you an update on it.

[K. Jensen]

My computer has yet to turn it self off after exiting DoD:S after I blew some air into it, I'll get myself a New Laptop this Christmas anyways, so I believe I'll just live With the problem until that time if it continues.

Thanks for the help guys!

[Candy 1st MRB]

Good to hear Jensen. Closing the ticket.