Closed - Game issue

[Lystad 1st MRB]

Name: D. Lystad.

Rank: SSgt.

Type of issue: Steam

Brief Description of Issue: I start up this game(Insurgency) and it runs normal in the menu and under the loading, but when i play like 10-20 seconds the whole game just crash for some reason. Not sure what can cause this sort of problem.

***Medical Supply Staff ONLY Below this line***

Current Status: Unresolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: SSgt. Samuels

Supporting Technician: GySgt. J. Bradley

Edited February 3, 2015 by Bradley 1st MRB

[Samuels 1st MRB]

So just to clarify the game is crashing when you try to play but it will load up to the menu just fine? Will the game just crash and exit or will it close out steam all together?

I have a few ideas as to what might be wrong with it:

1. Something could be wrong in the files when you downloaded the game causing it to crash, try reinstalling the game/restarting your comp and see if it fixes the problem which has worked for me in the past.

2. Another thing i found searching forums is that the steam store is the cause for some crashes of games. This was the fix that was offered which seemed to work for many people

"To avoid the crashing you simply do not load the Store page in the same session as gaming. By default the Store page is the first thing that will load once Steam has opened, and that causes the problem. To prevent the Store page from loading go to Steam Preferences and click the "INTERFACE" tab. The second dropdown box should be your "Favorite window" option. Change it to "Library", then click "OK". Now relaunch Steam. Steam will open and your games Library will load up. Now you should be able to game without Steam crashing! Provided you don't load the Store page, if you want to view the Store in Steam make sure you relaunch it before gaming."

Let me know if that works for you, if it doesn't or if the problem resolves itself somehow.

[Lystad 1st MRB]

So just to clarify the game is crashing when you try to play but it will load up to the menu just fine? Will the game just crash and exit or will it close out steam all together?

I have a few ideas as to what might be wrong with it:

1. Something could be wrong in the files when you downloaded the game causing it to crash, try reinstalling the game/restarting your comp and see if it fixes the problem which has worked for me in the past.

2. Another thing i found searching forums is that the steam store is the cause for some crashes of games. This was the fix that was offered which seemed to work for many people

"To avoid the crashing you simply do not load the Store page in the same session as gaming. By default the Store page is the first thing that will load once Steam has opened, and that causes the problem. To prevent the Store page from loading go to Steam Preferences and click the "INTERFACE" tab. The second dropdown box should be your "Favorite window" option. Change it to "Library", then click "OK". Now relaunch Steam. Steam will open and your games Library will load up. Now you should be able to game without Steam crashing! Provided you don't load the Store page, if you want to view the Store in Steam make sure you relaunch it before gaming."

Let me know if that works for you, if it doesn't or if the problem resolves itself somehow.

I've done #1

But the steam doesn't crash, the game crash to the desktop after 20sec playing.

[Samuels 1st MRB]

hmmmmm ill keep researching the problem Lystad.

Also is this just crashing for Insurgency or is it for all games?

PS: I'm experiencing some problems running my bootcamped version of windows and i cant launch anything on it so im working off my mac. Just bear with me ill try and have another option for you in a little while.

Edited December 29, 2014 by Samuels 1st MRB

[Lystad 1st MRB]

hmmmmm ill keep researching the problem Lystad.

Also is this just crashing for Insurgency or is it for all games?

PS: I'm experiencing some problems running my bootcamped version of windows and i cant launch anything on it so im working off my mac. Just bear with me ill try and have another option for you in a little while.

For some reasons it only happend when i play Insurgency.

[Samuels 1st MRB]

It seems like there are a lot of problems and posts about Insurgency crashing after a few mins of launching the game recently, it might be a problem on the dev's part.

What resolution are you running it on? Most of the problems I have been reading are due to the resolution being too high and that users computers are not able to keep up. (Probably not the solution but just a thought)

[Lystad 1st MRB]

It seems like there are a lot of problems and posts about Insurgency crashing after a few mins of launching the game recently, it might be a problem on the dev's part.

What resolution are you running it on? Most of the problems I have been reading are due to the resolution being too high and that users computers are not able to keep up. (Probably not the solution but just a thought)

I have reduced it to low and still crashing.

[Bradley 1st MRB]

Are your video card drivers up to date Lystad? If not go ahead and install the latest updates.

[Lystad 1st MRB]

Are your video card drivers up to date Lystad? If not go ahead and install the latest updates.

I will try it asap

[Duckers 1st MRB]

This happends to me when i was playing crusader kings 2 i fixed it. I dont know if it will work for you but i had it blocked in my virus scaner. If you turn it of it does not work. So i just reinstald the game and now it works great. Don't know but just a sugestion.

[Lystad 1st MRB]

This happends to me when i was playing crusader kings 2 i fixed it. I dont know if it will work for you but i had it blocked in my virus scaner. If you turn it of it does not work. So i just reinstald the game and now it works great. Don't know but just a sugestion.

I have even tried that to! But like samuels said, it might just be issus from the Insurgency dev's part. Will try again when i got the internet again

Edited January 5, 2015 by Lystad 1st MRB

[Candy 1st MRB]

Have you got your internet back Lystad? Any developments on this topic?

[Samuels 1st MRB]

Another suggestion for when you have interwebs again Lystad, have you verified the integrity of the files? perhaps your comp missed something when you downloaded the game?

[Bradley 1st MRB]

Any update on this Lystad? Have you had a chance to verify the integrity of your files like Samuels suggested? Another thing to try if that doesn't work is to do a clean install of Insurgency.

[Bradley 1st MRB]

It's coming up to a month without a response. topic will be closed. I can reopen it if you still require assistance with this issue Lystad.

Edited February 3, 2015 by Bradley 1st MRB