Unresolved - PC blue screens only in CS:GO and DOD:S

[Guest]

Name: Spencer Ripley

Rank: Staff Sergeant

Type of issue: Hardware

Brief Description of Issue: PC blue screens when I play CS:GO and DOD:S. This has been happening for the past month or so and seems to be getting worse. It also blue screened once when I was playing an older game. GO and DOD:S are the highest powered games I play. Thought it may be due to something overheating. Case shows 26 degrees celsius at the moment. I have seen it go up to 40 but I have been told that is acceptable and shouldn't cause a blue screen. The case was quite dusty but cleaning it thoroughly hasn't improved the situation at all. I can live without GO but not DOD:S. Thanks in advance.

***Medical Supply Staff ONLY Below this line***

Current Status: Unresolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: MSgt. J. Bradley

Supporting Technician:

Edited July 30, 2015 by Guest

[Bradley 1st MRB]

What operating system are you running? (XP, Win 7 etc.)

If could get the bluescreen error code that shows up, that will give us more to go on.

It will look something like the highlighted box in this image.

If your PC is restarting too quickly for you to be able to read the error code, you can disable your PC from restarting automatically. Do this on Windows 7, right click My Computer and go to properties. Click Advanced System Settings on the left hand side. Click Settings under the Startup and Recovery section. Untick the automatically restart box.

To rule out overheating, go ahead and download CoreTemp. Once you've launched it, go to Options > Settings. Under the General tab, tick the "Enable Logging on Startup" box. Restart CoreTemp and then play DOD:S or CSGO until your PC bluescreens. Then navigate to C:/Program Files/CoreTemp. You'll find an Office Excel .xml file that will have logged your CPU temperatures. The will be show the time and date they were logged. If you upload and post them on here we'll be able to tell if your CPU is overheating. If you need any assistance in doing any of this, feel free to steam message myself or any of the other technicians.

[Guest]

Thanks Bradley. I'll get on it.

[Candy 1st MRB]

Anything new on this ticket Ripley?

[Bradley 1st MRB]

I have spoke to Ripley, he is trying out the suggestions me and McDowell have made.

[Candy 1st MRB]

Did the suggestions that Bradley and 1stLt. McDowell help you with this problem Ripley? Can we close the ticket?

[Bradley 1st MRB]

Ripley has gotten the blue screen error code, it is the following: IRQL_NOT_LESS_OR_EQUAL

Ripley has installed the latest video card drivers and has all the latest windows updates installed.

The following two events were in his event logs at the time of a bluescreen.

I am still researching the issue.

[Candy 1st MRB]

Roger Bradley, I know you are on top of it. =)

[Bradley 1st MRB]

Closed due to inactivity.