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Resolved - High Ping

Gearhart 1st MRB

Asked by Gearhart 1st MRB,

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Gearhart 1st MRB Forum Keeper

Gearhart 1st MRB

Posted
Posted (edited)

Name: Gearhart

Rank: WO

Type of issue: (Software, Hardware, Steam, Not sure) Not sure

Brief Description of Issue: I get high ping whenever i am in the public server. when i looked at my servers list it was only the pub.

For all those who know how to read this:

h8bFlv6.jpg

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

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Pending Reply

Resolved

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Main Technician: Sgt. Z. Duckers

Supporting Technician: Sgt. S. Woz

Edited by Bradley 1st MRB

13 answers to this question

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Duckers 1st MRB Forum Expert

Duckers 1st MRB

Posted
Posted (edited)

Did you try reseting your router and or updating its software. If that doesent help try to let it stay of for like 10 min. it could not hurt if you would Scan for spyware/viruses and defrag your harddisk. And i can't see that clear so i cant see your picture.

Another thing that causes lag and increases your ping is static built up in your lines. Try turning off the router, unplug all the cables and letting it sit for 10 minutes. this will drain off any static. then plug everything back in and try it again. This problem happens with both Cable and DSL lines.

Edited by J. Hill 1st MRB
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Woz 1st MRB Forum Punk

Woz 1st MRB

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Posted (edited)

It looks like your ping hops up somewhere in NTT America's routing. They could be experiencing some congestion or load balancing issues within their relays. I'll shoot them an e-mail and let you know what I find out.

I thought it was funny that they prefixed their dns records with lines from Hausman's poetry. Seemingly random lines at that.

Edit: I'm also glad that the problem doesn't seem to be coming from choopa this time.

Edited by Woz 1st MRB
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Woz 1st MRB Forum Punk

Woz 1st MRB

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Glad to hear that it hasn't been a recurring issue!

The fact that it only affected the pub is analogous to picking two different routes to the same destination, where one route was more congested than the other. Fortunately, the problem did not seem to be server related. Unfortunately, there was nothing we could do about it other than notify the L3 service provider and wait. It seems like the load balancing issue was either fixed, fixed itself, or was a one time routing quirk.

I'll give this a few more days to verify stability before I mark it as resolved.

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Blue Saber BAR Forum Apprentice

Blue Saber BAR

Posted
Posted

Not to high jack the thread, but my scenario was so similar I thought I would chime in.

Historically, I have had a very stable ping of 89ms in the server with my fiber connection coming from the West Coast. About 6mo. ago, my ping to the server started kicking up in the evening. Now I can watch my ping like almost clockwork spike around 3pm PST and remain at 189-205ms. I suspect my route changed to a crappy, overloaded network. During the weekday morning and afternoons the connection is back to the normal 89ms ping.

There are similarities to the route that Gearheart posted (129.250.x.x subnet) where the ping can be seen to spike. Also seeing a 50% packet loss. :blink:

Any help here would be awesome Woz!

JzI9hK1.jpg

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Woz 1st MRB Forum Punk

Woz 1st MRB

Posted
Posted

I have not received a response from any of the L3 providers that I contacted regarding potential issues. The only thing that can be done in this case is to notify your ISP and hope for the best.

There have been some times that I have gotten lucky and found a phone number in those dns look ups and had a technician pick up on the other side. When that happens it usually gets resolved in a few minutes to a few hours through some troubleshooting on their end. They most likely will never know about this issue unless you report it.

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