Unresolved :: Lap Top Issues.

[J. Wilson]

Name: J. Wilson

Rank: Rec

Type of issue: Hardware

Brief Description of Issue: Hey there my 1st MRB techs. I have a lap top with a broken screen and when i connect a monitor to it the monitor does not pick up that it is hooked up to the lap top. is there anything i can do to help fix this. To replace the screen is like $500 bucks. If someone can do it for cheaper i can mail it with the funds to fix it. any help would be appreciated as i miss and miss using it.

***Medical Supply Staff ONLY Below this line***

Current Status: Unresolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: SSgt. D. Sanborne

Supporting Technician: SSgt J. Hill

Edited August 21, 2015 by Bradley 1st MRB

[Sanborne]

I need abit more detail,s before i can suggest any form of fix. By broken screen do you mean the screen is cracked? or is it something within the screen itself thats messing up?

Edited June 6, 2015 by Sanborne 1st MRB

[J. Wilson]

The screen is cracked as need to be replaced. the price i was given to replace the said screen was 600 dollars. I am just asking anyone if they could do it for less. if not then save 600 dollars i do. Sorry i did not put this into the proper format.

[Sanborne]

Some suggestions would be to find a small repair shop in your town where you can look the owner or the staff in the face when you go in to ask for repairs, most sites also suggest the website Screentek, Most repairs unless the laptop is brand new or the fall destroyed everything, As in its more then just a cracked screen. You should only run 100 - 150$. You should check out this site yourself to see what's available for your model and at what price (usually about $100). Enter your laptop's make and model number in the Product Search field, and you'll quickly find the answers. It's a good idea to have this information if or when you call the repair shop. http://www.screentekinc.com/

Also, Make sure the damage isn't covered by a warranty, Because that could save you money entirely. its always good to check your warranty to see if its expired because you might not have to buy a new screen at all.

As for not putting this in the correct format, I handled the correction for you in the future however the format can be found in a pinned toppic inside the MSO office labled "MSO Help desk form"

[Lafy BAR]

They keyboard combination Win+P is used to switch which outputs are active. Try hooking up the external monitor, turning the computer on, waiting long enough that windows should be done booting, and then press Win+P one or twice. It's supposed to bring up a menu on the screen so you can choose which mode you want, but if you press it more than once it cycles through the settings.

[J. Hill]

need some information. What type of laptop is it? make and Model.

How far was it dropped and did it just crack the glass, or did it really break it where pieces came out of the glass?

Did it land on the bottom or the top? When I say top, I am referring to the back side of the part with the screen.

Do you still get any picture at all or is it just black?

We need to assess the damage to the screen. It is possible that it would just be cheaper to replace the laptop if they want $500 to repair it.

How old is the laptop?

[Sanborne]

Any updates on this issue wilson?

[Candy 1st MRB]

Has this issue been resolved or do we need some more time? Can we close this ticket?

[Vicari 1st MRB]

1. What brand and model laptop do you have?

2. Is the second monitor you are trying to connect an HD monitor? If so, are you using a VGA or HDMI connection?

[McKenzie 1st MRB]

If you can give the model type of the laptop, I can find you a replacement screen. Replacing isn't that hard, just a matter of being careful and taking your time to properly unclasp the bezel and unscrew the monitor. I can do it myself if you are uncomfortable performing the task, you would just have to order the screen and send it to me, I would replace it and return it. I'd need to know what kind of device it is first however.

As for the monitor not working, did you switch it over to Monitor mode? A lot of newer laptops have a FN key combo that requires you to hit the buttons together to switch it out to a monitor. If you did that and it still didnt work, your video card could be shot. It would depend on how it fell and how bad it is damaged. Pictures would help in this situation.

[J. Hill]

J. Wilson has not been on for 2 months. he is either unable to check and see our posts, or has stopped playing the game.

[Bradley 1st MRB]

Ticket closed due to inactivity, if anyone hears from Wilson the topic can be re-opened.