Nothing I can do to help with crappy internet, right?

[Arsenault 1st MRB]

Name: A. Arsenault

Rank: SgtMaj.

Type of issue: Internet

Brief Description of Issue: I got my internet installed yesterday. Where I now live, the only internet provider is with satellite (no cable or anything like that goes that far) so I knew it wouldn't be as good as what I used to have before I moved but I didn't think it was gonna be that shitty. I must also say that I took the "fastest" package available, which is 10 Mb/s with up to 50Gb per month. For now, I'm still waiting for a router that I ordered on Newegg so my PC is connected right into the modem.

Here are two screenshots of my ping in the pub and in the private that I took this morning with no one else in the servers.

And here is a speed test I just did :

That's as good as it gets.

So, should I just resign myself that I won't be able to play online games as long as I live where I am now? Or is there anything else I can do to improve my connection?

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: SSgt. J. Hill

Supporting Technician:

Edited July 27, 2015 by Candy 1st MRB

[J. Hill]

Unfortunately, there is not much you can do about the ping. There is a great distance involved for the signal to travel. There is no getting around that with a satellite. It has to be encoded, transmitted to the satellite, back down to earth, decoded, then to the internet to the servers. then it has to come back. You will always have that lag with Satellite. Another thing that will cause lag is atmospheric conditions. Clouds from storms, snow and rain may cause you to lose connection entirely. Its the only reason why I won't go live in the mountains. Lousy internet options. I will do some more research, but I would suggest contacting your internet service provider and see if there is anyway they know of to alleviate this, but I doubt there is.

Edited July 15, 2015 by J. Hill 1st MRB

[Lafy BAR]

There is no way to resolve this, satellite internet always has 500+ ping. Sending your data to space and back really does take that long.

[Woz 1st MRB]

There is no way to resolve this, satellite internet always has 500+ ping. Sending your data to space and back really does take that long.

The inevitable downside of large area coverage is slower speeds. You are being limited by the speed of light here

[T. Brown 1st MRB]

Shouldn't the new router help a LITTLE bit? Connecting straight into a modem is always a bit faster than other options, I thought.

[edit] I have absolutely NO experience with satellite internet so correct me please if I'm wrong

Edited July 16, 2015 by T. Brown 1st MRB

[J. Hill]

New router will not help at all. You are using satellite. it has to beam to space then back down, then rerouted back on the ground. it will have a delay. Nothing can be done to change that except going to a hard wired internet, like cable or DSL. If you live out in the country where its not available, then you are out of luck. Its unfortunate and they never tell you about the lag when they sell you the service. The lowest I ever heard of the ping being on a satellite was about 400. even then, you will still be to high for games. Satellite is really bad for gaming.

[Lafy BAR]

You might want to see if anyone in the area offers microwave internet. The speeds might be worse than satellite, but pings should be significantly lower.

[J. Hill]

Actually Microwave can have download speeds up to 1GByte, and they do not experience the latency inherent with Satellite systems, at least according to my research. You could Google them to find out if there is one in your area. Would depend on if you have a rock solid contract with the Satellite Company if you want to change.

Edited July 16, 2015 by J. Hill 1st MRB

[Arsenault 1st MRB]

Ok, thanks for your input everyone, it's greatly appreciated. Microwave internet is not an option here neither.

I'll just take a step back for now (I can't do much else anyways lol) and think about it for a while.

[J. Hill]

Sorry I could not be of more help. Unfortunately Technology is still limited by our known science.

Ticket will be closed for now. If you have any questions, you can message me directly or we can open another ticket.

Edited July 17, 2015 by J. Hill 1st MRB

[Marsden 1st MRB]

To be honest Arsenault those are amazing statistics for a Sat connection.......

In regards to Microwave/RFID internet connections you are correct that they do not have as substantial of a Latency issue as Sat internet connections; they tend to have issue's with back end routing. Most Microwave/RFID providers purchase at most 10-20 public IP addresses (one per radio tower distributing their WAN). They then set up a server to work as a gigantic router and subnet all of their clients onto Private IP addresses making it so that any for of Port Specific traffic you need to receive is going to be extremely difficult as you are not only behind a firewall for your home network but the firewall of the broadcasting network. This can cause many issue's from abysmally slow downloads despite having high download speed to a complete innability to connect to others on a peer to peer connection (Xbox Live/PSN/League of Legends) and in extreme cases an innability to connect to some servers. Port Forwarding can in some cases mitigate this but often times is not going to change much due to the second and sometimes even 3rd 4th and 5th firewalls outside of your home.

If you have moved out to the country look into vDSL providers; or even aDSL (as the Analog Digital Subscriber Lines can run off most any Telephone line [i say most, not all]), and your latency will be drastically improved without the firewall issue's I have described. I recommend vDSL as you can get speeds up to 1gigabit (if you find someone saying they have gigabyte internet and it isn't Fiber Optic Service they are lying) although from what I have seen it is very rare and pricy; not to mention the fact that any DSL connection degrades in speed as you travel further from a hub, and accompanying this is a steady increase in latency (should stay under 250 though). Telus and Bell Canada are the largest DSL providers in the great white north that I know of currently. Have you contacted them as of yet?

Edited July 17, 2015 by Marsden 1st MRB
Addendum

[Lafy BAR]

Here:

http://www.logisquebec.com/

[Arsenault 1st MRB]

Here:

http://www.logisquebec.com/

hmmm thanks Lafy but that website seems to be for renting or buying an appartment or a house... There's apparently nothing about the internet there but thank you for looking.

Thanks Marsden for your input. I did, indeed, contact Bell Canada and Telus, and every other ISP I could find in my province to ask if they were offering their services for my adress but I got a negative answer everywhere. I got the info about that satellite internet from a city councilman who called my girlfriend because he heard that some new people were looking for an ISP in the area. He told her that it was the only thing that would work around here.

[Lafy BAR]

Here:

http://www.logisquebec.com/

hmmm thanks Lafy but that website seems to be for renting or buying an appartment or a house... There's apparently nothing about the internet there but thank you for looking.

Thanks Marsden for your input. I did, indeed, contact Bell Canada and Telus, and every other ISP I could find in my province to ask if they were offering their services for my adress but I got a negative answer everywhere. I got the info about that satellite internet from a city councilman who called my girlfriend because he heard that some new people were looking for an ISP in the area. He told her that it was the only thing that would work around here.

You said that you can't get better internet where you live... I provided a perfectly effective solution.

[Arsenault 1st MRB]

Ahahahaha! Now I get it!

Naaaah. Life's too good here for me to leave already. My living room and dinning room windows as well as my backyard are directly facing the ocean front, my lawn litteraly ends in the water, and my frontyard is the forest. I have a sandpit to go shoot my rifles 4 minutes from where I live and I have several quad/snowmobile and mountain bike trails less than a minute from my doorstep.

I guess shitty internet is just the hard cost of living in such a perfect place for me

[J. Hill]

Sounds great, but just goes to prove that paradise is not always perfect.

[Candy 1st MRB]

This issue appears to not have a solution, except moving. Closing ticket.