Resolved - Mouse problems

[LaGesse 1st MRB]

Name:D. LaGesse

Rank:TSgt.

Type of issue: (Software, Hardware, Steam, Not sure) Software or Hardware

Brief Description of Issue: Okay my mouse has been cutting in and out randomly but only when I play a game. it never has gone out while not playing. I dont have another mouse to test if its hardware.

my mouse is a Logitech laser wired mouse

 

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved 

 

Main Technician: 

Supporting Technician: J. Candy

[LaGesse 1st MRB]

Update: This afternoon my mouse decided to call it quits while I was playing dods turns out there was a break in the cord where it meets the mouse. Got a new mouse all is good now. Close ticket

 

p.s. Did some research on the mouse. Apparently, it was a common problem with that model. Reports show that the G500 has no cable flexion protector and the cable can kink or break wires inside at the point where it exits the mouse. 

[Gearhart 1st MRB]

What the model of the Logitech mouse? I'm sure it would be helpful.

Ex. Logitech 400s, Logitech G Pro, etc.

[LaGesse 1st MRB]

It is a Logitech G500

[Candy 1st MRB]

Alright LaGesse, if we can be of any more assistance then post up another ticket. Appreciate the assistance 2ndLt. Gearhart.