Resolved - Hard Disk Drive apparent Failure - OS Key Recovery Attempts - Non-Software Related issues at this time

[Marsden 1st MRB]

Name: Kelly Marsden
Rank: Non-Applicable (Spouse of Captain Marsden)
Type of issue: (Hardware Failure and attempted OS Re-Installation)
Brief Description of Issue:

Last week whilst browsing the web and utilizing Microsoft Excel my Wifes Asus Laptop Crashed and Bluescreened with a Disk Error. Unfourtunately at the time her younger brother was on the machine so there were no error-codes collected at any time during the crash or it's subsequently failing boots. Through troubleshooting on my own and with McDowell we have basically been able to confirm that the C: Drive is no longer even being detected by the MOBO and are going to be getting that reviewed to see if it can be salvaged or not. My question at this time is if anyone knows of a means that we could get our Windows 10 Key off the drive so as to avoid paying an extra 100USD to get the OS re-installed after the drive died... Any tips or tricks would be appreciated. I should have an answer as to if the HDD is completely fried or not within the day.
***Medical Supply Staff ONLY Below this line***
Current Status:
Researching
Pending Reply
Resolved
Unresolved
Main Technician:
Supporting Technician:

[Marsden 1st MRB]

We tried to find it but no luck yet, worst case scenario I found out that I can get a USB recovery drive from Asus for 50USD

[Candy 1st MRB]

Ill Get a tech on this, apologies for the delay Marsden.

[Marsden 1st MRB]

No worries Candy, we were able to confirm it was HDD failure, I forgot to update the ticket. Laptop is back up and running now and has an updated HDD with validated copy of Windows re-installed from the OEM recovery drive.