[Resolved]Anti-Virus/Firewall conflict

[Marsden 1st MRB]

Name: C. Small

Rank: Master Sergeant

Type of issue: Undetermined, Software issue presenting after Stop Error

Brief Description of Issue: Avast Firewall/Anti-virus stopped showing as up after receiving a stop error

 

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Main Technician: Maj. C. Marsden

Supporting Technician:

[Marsden 1st MRB]

After multiple reboots, including Safe Mode reboots, issue persists.

Attempted system restore to before stop-error happened. Restore did not resolve, only files unable to restore were the Avast files themselves.

Attempting uninstall/re-install of affected software - Resolved the issue.