Resolved - Internet issues

[White 1st MRB]

Name: Chris White

Rank: SSgt.

Type of issue: (Software, Hardware, Steam, Not sure) Hardware

Brief Description of Issue: I've been having internet issues that happen off and on where my ping in vent goes crazy upwards of 30k, and i start rubber banding in game with ping jumping to 300's. These events have been happening more often and they seem to always occur at night. I have comcast cable internet with xfinity router/modem ARRIS TG862. I ran a speed test and the results seem to be where they should be ping 12ms, download speed 57.72 mbps, upload 10.94 mbps. I ran the speed test again 3 times during an event and i got download speeds of 57.72, 7, and 30 mbps. I have my computer connected directly with a cable to the router. This issue gets so bad that my fiancee cant steam netflix of the ipad at night sometimes. Then 2 minutes later it settled out and I can play perfectly on the pub with my steady ping in the 60s

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: T. Heresy

Supporting Technician: M. Gearhart

Edited April 17, 2014 by Heresy 1st MRB

[Heresy 1st MRB]

Thanks for the update White. I will close the ticket.