Resolved - Steam and dod:s crash

[Lystad 1st MRB]

Name: Daniel Lystad

Rank: Sergeant

Type of issue: dod:s possible steam.

Brief Description of Issue: I can play dod:s maybe the half of the round or more, then the game just crash and the game and steam exit it self. it all started yesterday. And sometime the dod:s crash with a hanging sound and can't exit it when i go back to my desktop without waiting for 10min or restarting my laptop.

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

Researching

Pending Reply

Resolved

Unresolved

Main Technician: C. Gundersen

Supporting Technician: J. Ascencio

Edited May 30, 2014 by Heresy 1st MRB

[J. Ascencio 1st MRB]

First try verifying the integrity of game cache. If you do not know how to do this let me know and I will explain it. Sometime corrupt or missing game files can have an effect on the game and steam itself.

Edited May 16, 2014 by J. Ascencio 1st MRB

[Gundersen]

Questions:

1. What is your graphics card?

2. Have you tried re-installing DoD:S or verifying the integrity of the game cache. ( To do this right click DoD:S in steam, properties, local files tab, and click Verify integrity of game cache make sure you restart steam first)

3. How high are your graphical settings?

4. You can also try this: Go to properties, general tab, set launch options, and in that put -autoconfig

5. What is your firewall, because they can cause source crashes too.

6. Have you tried ending high memory using programs using Ctl-Alt-Del?

Edited May 16, 2014 by Gundersen 1st MRB

[Lystad 1st MRB]

Questions:

1. What is your graphics card?

2. Have you tried re-installing DoD:S or verifying the integrity of the game cache. ( To do this right click DoD:S in steam, properties, local files tab, and click Verify integrity of game cache make sure you restart steam first)

3. How high are your graphical settings?

4. You can also try this: Go to properties, general tab, set launch options, and in that put -autoconfig

5. What is your firewall, because they can cause source crashes too.

6. Have you tried ending high memory using programs using Ctl-Alt-Del?

I will now try to re-installing DoD:S to see if that works.

[Lystad 1st MRB]

I have tried all the options u gave me. But it still crashing

I think that steam is the problem, cus it seems like steam crashing all the time.

Edited May 18, 2014 by Lystad 1st MRB

[Heresy 1st MRB]

You could try reinstalling Steam or changing it to the Beta version to see if it makes a difference. You also have the other issue with your computer which this may just be a symptom of that larger issue.

[J. Ascencio 1st MRB]

I have tried all the options u gave me. But it still crashing

I think that steam is the problem, cus it seems like steam crashing all the time.

If you are going to re install steam first just re install it. If that does not you might need to just delete all your steam files and just do a fresh install.

[Heresy 1st MRB]

There is a long discussion thread on the recent update causing crashes. Many of the posters said uninstalling Geforce Experience resolved the issue for them. Do you have Geforce Experience installed?

http://steamcommunity.com/discussions/foru...56255554804912/

[Lystad 1st MRB]

There is a long discussion thread on the recent update causing crashes. Many of the posters said uninstalling Geforce Experience resolved the issue for them. Do you have Geforce Experience installed?

http://steamcommunity.com/discussions/foru...56255554804912/

Thank you, i will now try if it works for me too.

[Lystad 1st MRB]

There is a long discussion thread on the recent update causing crashes. Many of the posters said uninstalling Geforce Experience resolved the issue for them. Do you have Geforce Experience installed?

http://steamcommunity.com/discussions/foru...56255554804912/

Thank you, i will now try if it works for me too.

I can't finish download it. This comes up "NVIDIA GeForce Experience requiers an NVIDIA GPU. Refer to the system Requirements"

[Heresy 1st MRB]

There is a long discussion thread on the recent update causing crashes. Many of the posters said uninstalling Geforce Experience resolved the issue for them. Do you have Geforce Experience installed?

http://steamcommunity.com/discussions/foru...56255554804912/

Thank you, i will now try if it works for me too.

I can't finish download it. This comes up "NVIDIA GeForce Experience requiers an NVIDIA GPU. Refer to the system Requirements"

Yeah, I was asking to uninstall Geforce Experience if you had it. You have something other than a NVIDIA card so this will not apply to you.

[Lystad 1st MRB]

There is a long discussion thread on the recent update causing crashes. Many of the posters said uninstalling Geforce Experience resolved the issue for them. Do you have Geforce Experience installed?

http://steamcommunity.com/discussions/foru...56255554804912/

Thank you, i will now try if it works for me too.

I can't finish download it. This comes up "NVIDIA GeForce Experience requiers an NVIDIA GPU. Refer to the system Requirements"

Yeah, I was asking to uninstall Geforce Experience if you had it. You have something other than a NVIDIA card so this will not apply to you.

i see... this is how it looks .

Processor Information:

Vendor: AuthenticAMD

CPU Family: 0x15

CPU Model: 0x13

CPU Stepping: 0x1

CPU Type: 0x0

Speed: 2495 Mhz

4 logical processors

4 physical processors

HyperThreading: Unsupported

FCMOV: Supported

SSE2: Supported

SSE3: Supported

SSSE3: Supported

SSE4a: Supported

SSE41: Supported

SSE42: Supported

Network Information:

Network Speed:

Operating System Version:

Windows 8.1 (64 bit)

NTFS: Supported

Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:

Driver: AMD Radeon HD 8600/8700M

DirectX Driver Name: aticfx32.dll

Driver Version: 14.100.0.0

DirectX Driver Version: 8.17.10.1280

Driver Date: 17 Apr 2014

OpenGL Version: 4.4

Desktop Color Depth: 32 bits per pixel

Monitor Refresh Rate: 60 Hz

DirectX Card: AMD Radeon HD 8650G

VendorID: 0x1002

DeviceID: 0x990b

Number of Monitors: 1

Number of Logical Video Cards: 1

Crossfire Detected (3 GPUs)

Primary Display Resolution: 1366 x 768

Desktop Resolution: 1366 x 768

Primary Display Size: 13.54" x 7.60" (15.51" diag)

34.4cm x 19.3cm (39.4cm diag)

Primary Bus Type Not Detected

Primary VRAM: -2048 MB

Supported MSAA Modes: 2x 4x 8x

do u need more info from steam?

[Heresy 1st MRB]

Please try running Steam in Windows Compatibility Mode:

1) Right click on Steam icon

2) Select Properties and go to tab Compatibility

3) Check box Run this program in compatibility mode for windwos xp sp3

4) Apply, ok

5) Run the game w/o problems.

[Lystad 1st MRB]

Please try running Steam in Windows Compatibility Mode:

1) Right click on Steam icon

2) Select Properties and go to tab Compatibility

3) Check box Run this program in compatibility mode for windwos xp sp3

4) Apply, ok

5) Run the game w/o problems.

Can't find it.

[J. Ascencio 1st MRB]

Please try running Steam in Windows Compatibility Mode:

1) Right click on Steam icon

2) Select Properties and go to tab Compatibility

3) Check box Run this program in compatibility mode for windwos xp sp3

4) Apply, ok

5) Run the game w/o problems.

Can't find it.

Warning

Don’t run the Program Compatibility Troubleshooter on antivirus programs, firewall software, backup software, disk utilities, or on system programs that came with Windows. This might cause data loss or create a security risk.

Run the Program Compatibility Troubleshooter

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

Enter run programs in the search box.

Tap or click Run programs made for previous versions of Windows, and then tap or click Next.

Select the program you want to fix.

– Or –

If you don't see the program in the list, select Not Listed.

Tap or click Next, and then follow the instructions in the troubleshooter.

If the troubleshooter can't fix the problem, you can try changing compatibility settings manually.

Change compatibility settings manually

These steps will not work with programs that are part of Windows, like Paint or Windows Media Player, or with apps you get from the Windows Store.

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

Enter the name of the program in the search box, press and hold (or right-click) the search result, and then tap or click Open file location.

Press and hold (or right-click) the program icon, tap or click Properties, and then tap or click the Compatibility tab.

Select one or more of the settings (see the table below for more info).

If you want to apply the settings for that program to all accounts on the PC, tap or click Change settings for all users. Administrator permission required You might be asked for an admin password or to confirm your choice.

When you're done, tap or click OK.

Edited May 19, 2014 by J. Ascencio 1st MRB

[Heresy 1st MRB]

If you don't see the options where you are looking at, go to C:\Program Files (x86)\Steam and then right click on Steam.exe. Follow the rest of the directions from that point.

[Lystad 1st MRB]

If you don't see the options where you are looking at, go to C:\Program Files (x86)\Steam and then right click on Steam.exe. Follow the rest of the directions from that point.

Done, will now try if it works for me.

[Heresy 1st MRB]

Please may I have an update on this to know if the problem is still occurring or resolved?

[Heresy 1st MRB]

Any news on this this issue? Did the last suggestion help? I will close the ticket in 24 hours if there are no further updates.

[Heresy 1st MRB]

I am closing this ticket since there has been no further response. If you want you can reply to this thread at a later time to reopen the issue.