Resolved - Vent

[Gilmore 1st MRB]

Name: Ron Gilmore

Rank: MSgt.

Type of issue: Hardware

 

Brief Description of Issue:

Hey all! I have successfully built the new computer and I have run into a couple of errors trying to make Vent work properly. I figured out how to get my headphones to work finally in Vent but I can not get the Mic to work at all. I am getting a couple error messages when I try some of the online fixes. I don't know if I can transmit at all through my mic.

"Can not transmit because the program has not successfully openned a sound input device such as a desktop or headset based microphone. Please check your hardware configuration and any reported errors during connection."

"Failed to open sound input device. rc=-1, Open input wave device failed."

"Unable to activate DirectSound for selected device.
DirectSoundCaptureCreate failed. HR=DSERR_NODRIVER. No sound driver is available for use"

 

Any help would be greatly appreciated. Also being able to log into my old Vent account would be good too. No idea how to do that.

 

***Medical Supply Staff ONLY Below this line***

Current Status: Resolved

 

Main Technician: Capt. McDowell

Supporting Technician: J. Candy

 

[Gilmore 1st MRB]

WOOOOOOOOO FIGURED IT OUT!!!!!!!!!!!!!!! The fans were installed correctly. After installing the fans I checked to make sure that they would turn on, after they did I made the mistake of shutting off the computer. It was a mistake because it was apparently downloading some drivers/windows update. I nuked my hard drive. So I reinstalled windows and am now typing from a more or less %100 brand new computer!!!!

[Candy 1st MRB]

Posted Here. Tell us if you need anything else.

[Shank2]

Make sure your Realtek Audio HD drivers are up to date. That was the issue with my stuff until I updated my drivers. Use that driver program I told you about and see if that helps. I can work with you on this later tonight, just let me know when you're on.

Edited April 11, 2017 by Shank 1st MRB

[Marsden 1st MRB]

Additionally right click the speaker icon on your taskbar and select recording devices. Open you Mics properties and under the listen section select the box that says listen to this device and see if you can heat u or not. Will determine if you PC even recognizes the mic as there

[Gilmore 1st MRB]

i think I may have found the issue... maybe: This will not update nor can Microsoft find the drivers to support it. 

 

PCI Simple Communications Controller

 

PCI\VEN_8086&DEV_A2BA&SUBSYS_1C3A1458&REV_00
PCI\VEN_8086&DEV_A2BA&SUBSYS_1C3A1458
PCI\VEN_8086&DEV_A2BA&CC_078000
PCI\VEN_8086&DEV_A2BA&CC_0780
 

[Shank2]

Marsden, he also said he uses the headset jack on the keyboard itself. So I'm not sure if there is an issue with this either.

[Marsden 1st MRB]

his headset uses a single 3.5mm cable whereas the board he has has multiple input/output jacks (e.g. Dedicated mic, dedicated speaker/headphone, dedicated line in, and possibly dedicated subwoofer) as any board that I have encountered with dedicated in/output jacks do not facilitate dual channel input/output we have found the problem.

 

Most likely fixes:

• Splitter to make his single 3.5mm input/output cable into two cables, one input, one output
• Purchase new headset that has split input output cable
• Purchase new headset that utilizes USB instead of 3.5mm audio jack

So I can confirm if this is 100% the case can you post your Motherboards make model number please? I believe you listed the following:

Manufacturer

Gigabyte

Part #

GA-Z270P-D3

 

From the listings I was able to find off of Gigabyte's website is that it does indeed have seperate input output for audio:

4 x USB 3.1 Gen 1 ports

2 x USB 2.0/1.1 ports

3 x audio jacks (Line In, Line Out, Mic In)

[Gilmore 1st MRB]

It is a Gigabyte Z270-P. I think I am going to either grab a splitter tomorrow or a new headset just for the desktop that is USB based.

[Marsden 1st MRB]

Yerrr; also a breakdown for the color scheme of those ports should be:

Green = Line Out

Blue = Line In

Pink = Mic In

[Candy 1st MRB]

Has your problem been taken care of Gilmore, do you need further assistance?

[Gilmore 1st MRB]

I just got the cable I needed. Now I just need to a walkthrough of Vent again so I can log in to my vent account.

[Gilmore 1st MRB]

Well... might as well re-hijack my own thread. I installed two case fans using the molex cables. They both run, all the lights turn on, get a single BIOS beep. All good... or so I thought. It will not progress past the Gigabyte BIOS page to windows. It just stays there with a single "_" blinking in the top left corner.

 

Kind of freaking out, I checked the cables and they all seem to be plugged in so I don't think I knocked anything out. Even when I only run 1 fan at a time or just the original fan that was built into the case it won't progress.

[Gilmore 1st MRB]

Short beep and it doesn't repeat. It is the normal one like you first get when the computer runs properly.

[Gilmore 1st MRB]

I pulled and reseated the video card as well as some of the other cables. No luck. It does not boot with the fans removed either. It just does the same thing: all the lights come on, get 1 short beep, and the BIOS Gigabyte load screen, then nothing. 

[Gilmore 1st MRB]

Here's a picture and vid maybe it makes more sense? Idk, I just took the whole thing apart and relaunched it both ways, with all 3 fans and with just original fan. Still same outcome. My mom is going to come over Sunday and take a look. Part of me feels like I might have to send back the power supply and get a 7-800W (overkill) rather than 550w. 

[Gilmore 1st MRB]

For real! Thank you so much for your help along with Shank, Marsden, and Candy I really, really appreciate it!

[Candy 1st MRB]

No problem Gilmore, its what we do. =P Going to close this ticket, if you have any further issues feel free to get back with us.